Today, the new TV has been sent home and installed. Thank you, especially the consumer association in Huicheng District, Huizhou City.
This morningTCLAfter sales in Wuhan, Hubei Province called to inquire about the situation
In the afternoon, two personnel from Huizhou headquarters called and told me that no matter what the reason for the screen crack (that is, the quality problem of blurring the screen crack), they would respect my meaning and either change or return. I asked my mother what she meant, and my mother said she still liked itTCLSo they negotiated a new TV.
Already andTCLThe official flagship store reached an agreement.
I hereby appeal to all consumers,Keep evidence in time when there is a problem with the product，Good at using legal weapons and rights, this time, it's all because of mefindTCLThe registration point of the official flagship store is the telephone number of the consumer association in Huicheng District, Huizhou City. After telephone communication, mail materials to the Huizhou Consumer AssociationJust got a quick reply and processing. before this,TCLThe official flagship store has been prevaricating, ignoring and other extremely negative attitudes.
Never on tmallTCLThe official flagship store buys TV.
Here's me2017On November 11, 2011, tmallTCLLessons from buying TV in official flagship stores.
1The TV screen is black after liquid leakage occurs in the upper right corner during viewing
2. the local after-sales department did not conduct door-to-door appraisal and directly issued an appraisal sheet, which said "there is an obvious stress point in the upper left corner, which is caused by external force impact"
3, tmallTCLThe official flagship store rejected my first refund application. The voucher was a logistics receipt, which filled in "powered on machine inspection", but the signature was not signed by my designated recipient (my mother).
4I applied for a refund again. With the help of tmall Xiaomi, I uploaded the call recording of the local after-sales forged identification form, the black screen picture of the TV, and the picture of no impact point on the TV appearance,TCLThe official flagship store refused again on the grounds that "the certificate cannot prove that the product has quality problems"
As a consumer, limited by tmall's evidential environment, I provide:
1Photos of TV black screen
2Photos without any damage (even scratch) on the outside of the TV
3. the local after-sales department still does not conduct door-to-door identification under my strong requirements for many times, and directly forges the recording of the identification form.
4The identification sheet directly issued by the local after-sales service without on-site inspection is full of mistakes and omissions. In the telephone recording, both parties default that the screen crack point is "upper right corner", and the identification sheet is "upper left corner". There is no such statement in the "approval point screen crack" on the appraisal sheet, and the professional ability of after-sales service is seriously lacking.
5、TCLThe customer's signature of the "logistics receipt receipt" provided by the official flagship store as a voucher in the first refusal of refund is forged, not signed by my designated recipient.
TCLThe customer service of the official flagship store still asked to provide the identification form when I explained several times that the identification form was forged. Later, I emphasized to keep the recording again. The customer service said that the identification form photos were no longer needed, and asked me to wait for them to find the logistics lifting arch to sign the bottom sheet. However, the logistics signing bottom sheet they provided was not signed by my mother, but also a forged certificate.
TCLEvery time the customer service of the official flagship store asked me to change the evidence. After they refused to refund for the first time, I gave up communicating with them and directly applied for a refund for the second time. For the second time, I uploaded a telephone recording with the help of tmall Xiaomi. At present, I am waiting for the result.